Customer Success Team

You need help? Reach out to our Customer Success team with the method most convenient to you.

It doesn’t matter what stage of the purchasing journey you are in. Interested? Just browsing? A new customer? A long-time partner? You’re all equally important to us. At SIB Swiss Institute of Bioinformatics, once you start your journey, you’ll speak to a product expert who will help you decide if MelanieTM meets your requirements.

Once you become a customer, you’re never alone. We’ll answer your questions, we’ll help sort out confusion.

Call us: +41 22 379 50 50
Send us an email:

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Live support hours: 9am-5pm Central European Time, Monday-Friday